Raghavendra R: Your all-in-one printer is designed to stop printing before quality is compromised. Liz: so I cannot even print a B&W copy or document Liz: The error message tells me that the color ink is low and needs replacing. Raghavendra R: Please let me know do you see any error code. Raghavendra R: Thank you for providing all the information. Raghavendra R: May I know from which country you are contacting us from? Raghavendra R: May I know the printer model number? Liz: Purchased this year-I don't have the receipt in front of me-but approximately 3 months ago.bought at Wal Mart Raghavendra R: In what month and year was this printer purchased and where was this printer purchased? This number will be located on the left hand side. Raghavendra R: May I please have the Kodak Service Number for your printer? You can find this number by opening the printer access door like you are going to change the ink cartridges. Raghavendra R: If you have an incident reference number from a previous contact or from a My Support on-line session, please provide that to me. Please wait while I review your question. "Raghavendra R: Welcome to Kodak, my name is Raghavendra R. Oh, and that letter will contain a link to this very article! Excerpts of Actual CSR "Chat:" Reading From a Script!
My next step? A stern letter, full of five-dollar words to indicate my opinion of their level of competence, integrity and intelligence, to the CEO, VP, and anyone else I can find at Kodak, to express my dissatisfaction with this design flaw, and with their 'outsourcing' of customer service! Corporations need to stop sending jobs offshore. Oh, and guess what? The tech I was "talking" to? Located in India! Are you surprised? I'm not, though I am disgusted.